Shipping

We’re Getting Settled – Thanks for Your Patience!

We’re currently setting up our new distribution facility, and while we’re excited about what’s ahead, it’s causing a slight delay in some shipments.
If your order is taking a little longer than usual, please know we’re on it—and we truly appreciate your patience as we make improvements to serve you better.

 

Ground Shipping

Orders will be shipped for a flat fee of $9.99

Estimated Shipping Time:

3-7 Business Days

 

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Ship to Store

Orders will be shipped for FREE to any of our store locations for your convenient pick up.

For the security of your purchase, a government-issued photo ID must be presented at the store before your package can be handed over.

Estimated Shipping Time:

Up to 10 Business Days (Days may increase during periods of high volume)

 

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Expanded Ship To Store Locations

If your area does not have a convenient Cleo location, you can now pick up your ship to store order from our sister brand Ricki's

It’s so easy.
1) When shopping our sites, choose Ship to Store for your shipping option
2) Select your province and city - click SEARCH
3) Ricki's pickup locations are indicated to the right of the store location
4) Choose the store location that best suits you!
 

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Shipments to International Addresses

At this time we are unable to accept or ship international orders.