SHOP. EARN.
Welcome to HER Rewards—our all-new loyalty program that brings together your favourite Canadian fashion destinations: Cleo and Ricki's.
That’s right—two iconic brands, one stylish program. You shop, you earn, you save. It’s that simple.
Here’s How It Works
Earn Reward Dollars every time you shop in-store or online at any of our two brands.
UNLOCK MORE PERKS
The more you shop, the more Reward Dollars you earn. Plus, watch for exclusive seasonal offers and bonus events.
REDEEM FOR REWARDS
Use your Reward Dollars to save money on future purchases—online or in-store at either Ricki’s or Cleo. Because flexibility in rewards just feels better.
Earning and Redeeming
For every $20 you spend; you receive 1 Reward Dollar.
• Spend $100 = 5 Reward Dollars
• Spend $200 = 10 Reward Dollars
• Spend $300 = 15 Reward Dollars
• Spend $500 = 25 Reward Dollars
Use your Reward Dollars at any time after you reach the 5 Reward Dollar threshold
Ready for rewards?
Free to Join, Easy to Use.
Sign up once, start earning immediately—no hassle, just rewards.
TERMS & CONDITIONS
General Eligibility
• Ricki’s and Cleo associates are not eligible to participate in the HER Rewards Loyalty Program.
• Only one loyalty account per person is permitted.
• Points are non-transferable and may not be combined across accounts.
Earning Reward Dollars
Reward Dollars are automatically calculated on all eligible purchases:
• Online Purchases: Reward Dollars are awarded within 24 hours of shipment.
• In-Store Purchases: Reward Dollars are awarded within 24 hours of purchase.
Reward Dollars will not be awarded for purchases made prior to May 29, 2025 for Cleo and June 4th, 2025 for Ricki’s and no retroactive points will be applied. Points from any previous programs, including Ricki’s Fashion & Friends or Cleo My Connection, do not carry over and are not associated with the new HER Rewards program.
Returns & Exchanges
• Reward Dollars will be automatically deducted in the case of a return or exchange.
• For in-store returns, deductions occur within 24 hours.
• For online returns to the Distribution Centre, Reward Dollars will be removed after the return is processed, which may take several days.
• Reward Dollars will not be issued or retained on returned items.
Gift Card Policy
• Reward Dollars are not earned on the purchase of gift cards.
• However, when a gift card is used to pay for qualifying merchandise, Reward Dollars will be awarded on the value of that purchase.
Redemption of Points
• Reward Dollars may not be redeemed toward:
– Gift cards
– Charitable donations
– Shipping fees
– Any other exclusions specified by Ricki’s and Cleo
• Ricki’s and Cleo reserve the right to modify eligible redemption items at any time without notice.
Redemption Value
• Reward Dollars can be redeemed after you hit the $5 threshold.
• Reward Dollars value is issued at 5% of the spend total.
• Reward Dollars are not redeemable for cash and will continue to accrue.
Inactivity & Expiry
If no Reward Dollars are earned for 18 consecutive calendar months, the membership will be marked inactive on the first day of the 19th month. At that point, all Reward Dollars and associated rewards will be forfeited and deemed expired.
Bonus Promotions
Ricki’s and Cleo may offer limited-time bonus Reward Dollars promotions on selected items or transactions.
• Bonus Reward Dollars will automatically be awarded on qualifying items within the promotion period.
• Offers may not be combined with other discounts or promotions.
• Members must ensure their account is connected at the time of purchase:
• In-store: Provide customer information during checkout.
• Online: Be logged into your account when completing your purchase.
Timing of Bonus Reward Dollars:
• In-store: Awarded within 24 hours.
• Online: Awarded after the order is shipped (may take several days).
Bonus Reward Dollars are subject to the same return deductions as standard points. If items from a bonus points transaction are returned or exchanged, the bonus points will also be deducted accordingly. No manual adjustments will be made to bonus totals.
Important Notes:
• Bonus Reward Dollars will not be awarded on the purchase of gift cards.
• No rain checks will be issued for out-of-stock items during a bonus promotion.
• Ricki’s and Cleo reserve the right to limit quantities or revoke points without notice.
• All inquiries should be directed to customerservice@cleo.ca or customerservice@rickis.com
Program Updates & Termination
HER Rewards membership is a privilege and may be revoked or terminated by Ricki’s and Cleo at any time without compensation. Updates to the program terms and conditions will be communicated via email with 30 days’ notice.
In case of any discrepancy between customer records and the Ricki’s and Cleo internal database, the company’s records will prevail. Discrepancies must be reported within 90 days of the transaction.